Shipping policy
Last updated: January 21, 2026
Overview
Solo Home Online is an online retail store operated by Bright Stone FZCO, a UAE-registered business entity. This Shipping Policy explains how orders are processed and delivered when you place an order through our website.
Shipping Coverage
We currently ship orders within the United Arab Emirates (UAE). At this time, we do not offer international shipping unless otherwise stated on the product page.
Order Processing Time
All orders are processed within 1–2 business days after order confirmation. Orders are not shipped or delivered on Fridays or UAE public holidays.
If we are experiencing a high volume of orders or unforeseen delays, shipment may be delayed slightly. In such cases, we will contact you using the details provided at checkout.
Delivery Timeframes
Estimated delivery times within the UAE are as follows:
• Dubai: 1–3 business days
• Other Emirates: 2–4 business days
Delivery timelines are estimates and may vary depending on location, courier availability, weather conditions, or other external factors beyond our control.
Shipping Fees
Shipping fees, if applicable, will be clearly displayed at checkout before payment is completed. Any promotional free-shipping offers will be clearly stated on the website or during checkout.
Delivery Method
Orders are delivered via third-party courier partners operating within the UAE. The courier will contact you directly using the phone number provided at checkout to arrange delivery.
Cash on Delivery (if available)
If Cash on Delivery (COD) is offered, it will be clearly shown as a payment option at checkout. Please ensure someone is available at the delivery address to receive and pay for the order.
Incorrect Address or Failed Delivery
Customers are responsible for providing accurate and complete delivery information. Solo Home Online is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address details.
If a delivery attempt fails due to customer unavailability or incorrect information, additional delivery fees may apply.
Order Tracking
If tracking information is available, it will be shared with you once your order has been dispatched. Tracking availability depends on the courier used for your order.
Questions or Support
If you have any questions about shipping, delivery, or your order status, please contact us:
Email: alaa.badawy@brightstoneme.com
Phone / WhatsApp: +971 50 182 0773
Bright Stone FZCO
Operator of Solo Home Online